OmniAnalyser

OmniAnalyser™ delivers a homogeneous view of business processes performance across applications and technologies (like messaging, collaboration, mobile and web) in your IT ecosystem and thus provides the foundation for your decision-making process.

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OmniAnalyser™ delivers a homogeneous view of cloud services quality and volume across multiple applications and technologies (such as instant messaging, collaboration and conferencing, mobile, perimeter, web and network services) in your IT infrastructure and thus provides the foundation for your decision-making process. End-user experience monitoring enables conducting precise metering with a focus on business transaction, useful for accurate service quality assessments by non-technical personnel and business professionals as well as reconstructing history of business processes for trending activities and drill-down event analysis. Advanced filtering and alerting provided with OmniAnalyser™ simplify proactive service quality and process tracking, graphically plotting metrics on historical and topological performance maps in addition to high-level service health dashboards, while Service Definition Framework offers service managers and corporate decision makers a powerful analysis background for service portfolio management consisting of thousands of portfolios. Operational and organizational intelligence instrumentation is useful for automatic corporate communities discovery and identification of roles and functions for various communities (offices, departments, countries, project teams etc.) and individuals; it also provides comprehensive statistical information on how reachable each community member is from different parts of the community.

Tags

service metrics, intelligence, collaboration, web services, slm, CRM, erp, transactions, cloud services, business metering