MINCOR - Ministerial and Executive Correspondence Tracking System

MINCOR provides organisations with the automated delivery, escalation and management of work, which enables them to produce a Timely, Quality Response to all correspondence. MINCOR is the leading COTS Government Correspondence product in Australia.

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MINCOR provides organisations with the automated delivery, escalation and management of work, which enables them to produce a Timely, Quality Response to all correspondence. It is the only Ministerial Correspondence Tracking System that was built and has been continually enhanced in conjunction with government correspondence management professionals from around Australia. Being a COTS solution (Customisable off the Shelf), MINCOR can be used “out of the box” or can be customised to provide an enhanced platform to meet any organisations’ requirements. Not only does this allow organisations to customise MINCOR to their exact requirements but it also allows them to START NOW.

MINCOR builds on a heritage of Bay's correspondence products with enhanced performance and scalability, and now incorporates Divisional response for more complex organisational structures. Expanded and personalised views further improve information visibility across the organisation. MINCOR is only one product within Bay's family of item tracking and management products.

MINCOR Overview

The MINCOR Ministerial Correspondence Tracking System is an enterprise application which focuses on:
1) The automated delivery and escalation of work – proactive rather than reactive
2) A demonstrable, repeatable, quality process
3) Centralised, secure data and document storage
4) A consistent yet flexible way of managing work load
5) Comprehensive searching and record keeping
6) Timely communication with clients, staff and other stakeholders

The sophisticated and flexible nature of the system means that it can be utilised for management of the high level processes associated with:

- Ministerial Correspondence.
- Agency Executive (DG, Secretary) correspondence.
- Divisional Executive (entirely within a business division) correspondence.
- User customised correspondence (Complaints, FOI, budgeting, expense submissions).

MINCOR provides the full end-to-end delivery of organisational correspondence workflow and ensures that issues do not fall between the cracks.

Tags

Correspondence, management, Tracking, Handling, Ministerial, Executive, Compliance, COTS, Briefs, Submissions