Whack-a-Mole: The Price We Pay For Expecting Perfection

Whack-a-Mole, explores the role of human error in society, from aviation and healthcare, to driving and parenting—and where accountability rests for those errors, especially when they take the life of another.

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We're going to hurt each other ... it's a fact of life, a cost of doing business. On the bright side, we can reduce the odds. We can design better systems, and we can make better choices. Along the way, to be of help, we could quit suing each other, we could abandon our "no harm, no foul" approach to personal accountability, we could rewrite regulations and corporate policies that outlaw human error, and we could even rethink how we respond to our children's mistakes.

Marx addresses regulators, attorneys, corporate CEOs, public policy makers, the media, and even parents to show that current social perspectives toward our inherent human fallibility have substantially hindered efforts to make the world a safer place to live. While his observations are primarily about American culture, the lessons are universal. Insightful, bold, and told through often humorous tales, Whack-a-Mole pushes readers to rethink accountability at work, at home, and at play.

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Just Culture, patient safety, risk management, failure, David Marx, human factors, human error, at-risk behavior, reckless behavior, medicine